Tickets

Tickets are created automatically by the scan agent or manually by you. They represent an issue or pattern worth investigating.

Each ticket has:

• Priority - critical, high, medium, low, or none
• Labels - custom tags for categorization
• Linked trace names - which agents or workflows are affected
• Comments - conversation between you and the investigation agent
• Activity timeline - status changes and processing events

Leave a comment on any ticket and the investigation agent will respond with follow-up analysis.

The scan agent checks for duplicates before creating new tickets to keep your board clean.